Return & Cancellation Policy

Returns / Cancellations

What if I want to cancel my order right after I place it?

You have 24 hours to cancel your order after it’s placed online. Please call our offices at 586-745-9021 or email customer service at orders@dynastycabinets.com we will take care of the cancellation for you. There are no fees if canceled within 24 hours. If it’s after 24 hours, and your order has already begun being packed for shipment, we may not be able to cancel the order without a fee.

After 24 hours changes may not be able to be made without incurring fees since your order may have already begun the packing process to prep for shipping. While we will try our best to accommodate any requests, many times, door sample orders will not be able to be changed/canceled since most will ship the same day you place your order.

What if I entered my Shipping Address wrong or need to change it?

Please contact customer service immediately if you need to change your shipping address. If a shipping address is changed after an order ships or if an address was entered incorrectly on an order and needs to be changed while the order is in transit, most freight companies will charge a rerouting fee. We will contact the freight company ASAP if your order has already shipped and find out if there are any fees involved. We will do our best to eliminate or reduce any fees, but if the freight company charges for the change, you would be responsible for these charges. If we are not notified of the error prior to shipment or delivery, we will not be able to issue a refund or reship your items free of charge.